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Important for a successful problem-solving interview is a coaching-based attitude. Leaders help employees identify self-help solutions and identify a problem-solving strategy.
In the group task you will lead a problem-solving talk with your tandem partner (employee). Use the interview guide for orientation. Please choose a role in advance:
A = manager (asks questions)
B = employee (gives answers)
C = observer (gives feedback)
Thank you for taking the time for our appointment today. There is a problem and we would like to talk about how to fix it in a solution-oriented way. “Please explain to me briefly what it is about and focus on the facts.”
Note your observations:
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